How to explain AI use to clients
Clients are hearing about AI everywhere, from mental health chatbots to viral therapy content. By explaining your tools clearly, you strengthen the therapeutic relationship.
A few tips for a positive conversation:
Speak in plain language, not tech jargon
Focus on why you’re using the tool (e.g., to save time on paperwork, reduce errors)
Emphasize your role as the human reviewer and decision-maker
Include it in your informed consent paperwork
Ask if they have any questions
Being upfront helps normalize the conversation and positions you as a thoughtful, tech-literate clinician.
What training is needed for AI tools?
Using AI ethically requires more than downloading a new app. You need training in:
The clinical limits of AI
HIPAA and legal compliance
Documentation best practices
Recognizing bias in AI-generated content
Data security basics (encryption, access, retention)
Many professional associations now offer continuing education on AI ethics in therapy. Start with short webinars or trusted CEU courses from organizations like the APA, ACA, or NASW. Your malpractice carrier may also provide risk guidance or toolkits.
Many professional associations now offer continuing
